Shipping policy

Where we ship from

Orders are packed and dispatched from our premises in Birmingham, United Kingdom, and delivered to addresses within the United Kingdom.

Order processing

We need 1 to 3 business days to pick, check and pack an order. Orders placed at the weekend or on a public holiday begin processing on the next business day.

Delivery time

Estimated delivery is up to 15 business days from dispatch. This is an estimate rather than a guarantee, as carrier networks and local conditions can affect timing.

Shipping cost

Delivery charges are estimated at checkout according to the distance between our warehouse and the delivery address. The exact amount is shown before you pay, and you can review it in the order summary.

Tracking your order

When the parcel leaves us we email a tracking reference so you can follow its progress. Tracking can take up to 24 hours to show the first scan.

If a parcel is lost

Please contact us within 7 days of the expected delivery date if the tracking has not updated and you believe the parcel is lost. We will open a case with the carrier and work through it with you.

If a parcel arrives damaged

Report damage within 48 hours of delivery, ideally with photographs of the packaging and the garment, and we will arrange a replacement or refund.

Address details

Please check the delivery address carefully before completing the order. We are not able to redirect a parcel once it has been handed to the carrier.

EDWARD ROBERT R WOOD
347 Booths Lane, Birmingham, B42 2JS, United Kingdom
Email: info@smartivotech.shop
Phone: +44 118 423 9060