Refund policy

Our 30-day return window

We want you to be happy with every garment you order from us. If a piece is not right, you may return it within 30 days of the day it was delivered.

What we can accept

Returned clothing must come back in the condition it arrived: unworn, unwashed, free of perfume or odour, and with the original tags still attached. Please keep the item in its original packaging where possible. For hygiene reasons we cannot take back items that have been worn against the skin.

How to start a return

Write to info@smartivotech.shop with your order number and the item you would like to send back. Our team replies with the return address and the next steps. Please do not post anything back before you have heard from us, as unannounced parcels can be delayed at our warehouse.

Refunds

Once your parcel reaches us we inspect it within 2 business days. Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank. Original shipping charges are not refunded unless the item was faulty or we sent the wrong piece.

Return postage

Return postage is arranged and paid for by the customer. If the garment arrived damaged or is not what you ordered, contact us first and we will cover the cost of sending it back.

Damaged or incorrect items

Please photograph the item and contact us within 48 hours of delivery so we can arrange a replacement or a refund straight away.

Parcels that never arrive

If your tracking has not moved for some time and the parcel looks lost, tell us within 7 days of the expected delivery date and we will open a case with the carrier on your behalf.

EDWARD ROBERT R WOOD
347 Booths Lane, Birmingham, B42 2JS, United Kingdom
Email: info@smartivotech.shop
Phone: +44 118 423 9060